Custom Systems
For operations a standard plan cannot honestly cover.
Most businesses do not need this. Standard plans are configured around how you work already, and that covers the large majority of what people arrive here asking for.
Start by checking whether a standard plan already covers it.
Your services, hours, qualification rules, booking conditions, escalation contacts, approved answers and message wording are all configured to your business inside a standard plan. If that is what you are after, you do not need this page.
Usually a standard plan
Different from other businesses
Being unusual is not the same as being structurally different. These are settings inside a standard plan, however specific they are to you.
- Unusual services or a narrow speciality
- Strict rules about who you will take on
- Particular wording you want used
- Complex availability or booking conditions
- Several people receiving different enquiries
- Subjects the system must never discuss
Genuinely Custom Systems
Structurally different
These change the shape of the system rather than its settings. They cannot be delivered honestly inside a standard plan, so they are scoped and quoted separately.
- Several locations or brands operating independently
- Separate departments with their own routing
- Multiple pipelines or calendars running in parallel
- Integration with booking, ordering or practice systems
- Answers that depend on live data elsewhere
- Specific security or compliance architecture
- Workflows built for one industry's operations
How a custom engagement runs
A conversation first, then a scope, then a decision.
You talk it through
The assistant below asks about your structure, systems and volume, and follows up on what you say rather than making you fill in boxes.
It writes up what you said
Your requirements arrive with us as a written summary of the conversation, so nothing is lost and you never repeat yourself. If a standard plan would do, we say so.
A written scope and quote
What would be built, what it depends on, what it excludes, and what it costs to implement and to run.
You decide
Nothing proceeds without an agreed scope. A short call happens only where writing would genuinely be slower.
Custom Systems is a materially larger commitment than a standard plan, with an implementation fee alongside an ongoing subscription and usage. Both are quoted against your requirements, which is why no standard price is shown.
Talk to us
Describe what you need
No form. No call to book.
This assistant exists only for custom work. It does not qualify you and it does not try to sell you a plan. It asks about your operation, follows up on the parts that matter, and writes the whole thing up for us. You will not be booking a call before you know whether this is even a fit.
Not sure whether your situation is standard or custom? Ask our assistant and it will tell you plainly, including when the answer is that you do not need this.
Acumen
Managed front-office systems for established businesses. Customer conversations are answered, organised, and carried through to a clear next step.
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